Saturday was another great day. Collected my passport from immigration. Had a long wait so much so that there was time to catch a train to Bugis, walk over to Middle Road to collect my cert, make one round in Kinokuniya, go back to Immigration Building and wait for another 15 mins. Met Weiling there and chatted a bit, which was nice. :)

Following Immigration, I headed to Orchard feeling excited for various reasons. Firstly, I'd finally get the chance to eat at Crystal Jade Express cuz I've been craving for Hong Kong Cha Can Teng food for a long time. After a short mental battle between Beef Brisket Noodles & Spicy Wu Xiang Rou Yi Ting Mian (chu qian yi ding noodles), the former was subdued. When the cashier who was also the supervisor (cuz she wore a black suit which was different from the rest) asked me what I wanted for a drink, I replied "Ning Mut" in cantonese which means Lemon Honey. She instinctly reciprocated in Cantonese "there is not Lemon Honey in the menu..." but then quickly added "Oh, I have Honey, and I have Lemon, so I can make you some Lemon Honey!" She went on to charge me the price for Peach Tea...and let me tell you, that example of resourcefulness and quickthinking, satisfying the customer, going the extra mile, really made my day. I took my seat, and within minutes, she came around with the glass of Lemon Honey personally and reminded me to squeeze the lemon myself. I was truly touched, as I believe she had made the drink personally and had taken the responsibility of bringing the drink to me (taking personal accountability). All the good principles of customer service that I learnt from the courses were played out in this little episode, and really worth remembering. And here I present, a very humble meal of Lemon Honey and Maggi Noodles. I think a lesson to learn is that you never know what little things is big enough to make a person's day.










Following the meal, finally met up with Serena, and we headed to watch Letters from Iwo Jima. Then I met up with my cousins Jiawei, Reika, uncle and auntie, & my family for a buffet... It had been a great weekend!

ラベル: Food, personal

hey, now i know where i can get my craving for "ning mut"! although it is very simple to do it myself, it just doesnt taste the same! =)

hope to see you around esplanade again!